RSW Machine Maintenance and Support

Maintenance and Support

Machine Support

techMatrix offers a comprehensive range of maintenance services, calibration, and software support for all our resistance weld products. We back our products with a 1 year parts and labor warranty and offer free software upgrades during this period.

We have a policy to respond within 8 hours - or sooner should an emergency occur. With any new machine purchase we will commission your machine and provide on-site installation and training (excluding WeldWorks Software or Vision Kits where training is done on-line).

Project Files

All customers can view their project files for their machines using WebDav. At the time of purchase, you will be given a username and password to logon to techMatrix's secure file servers. Access the following important information:

Bill of Materials and recommend spare parts list
Electrical Schematics
Calibration Certificates
Mechanical drawings for custom fixtures

All files are stored in a central repository and can be reviewed any time, day or night. For access instructions, click >>here.

Contact Support

If you are having problems with your machine or need help with the WeldWorks Software Suite, our knowledgeable and friendly technical support team will be happy to help. Contact us at 612-605-8312 or for lower priority issues, send an e-mail to support@techMatrixLLC.net